SSignal
Spot trouble before the due date.
What this step does
Most late payments give notice. A customer's habits change, a purchase order goes missing, a contact leaves. Signal is the habit of noticing before the due date, not after.
What good looks like
- You know which accounts are drifting before they are overdue.
- Risk is judged on payment history, not gut feel.
- High-value and high-risk accounts are flagged for personal attention.
Common mistakes
- Waiting until 30 days overdue to look.
- Treating every late payer the same.
- Relying on whoever happens to remember.
Who does what
- The Copilot
- Watches payment patterns and flags accounts that are drifting.
- You or your team
- Sets the risk thresholds and picks accounts for personal attention.
Signals worth watching
A customer who normally pays in 30 days now takes 45. An invoice query goes unanswered. The accounts contact changes. A purchase order number is missing.
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