SSignal
Spot trouble before the due date.
What this step does
Most late payments give notice. A customer's habits change, a purchase order goes missing, a contact leaves. Signal is the habit of noticing before the due date, not after.
What good looks like
- You know which accounts are drifting before they are overdue.
- Risk is judged on payment history, not gut feel.
- High-value and high-risk accounts are flagged for personal attention.
Common mistakes
- Waiting until 30 days overdue to look.
- Treating every late payer the same.
- Relying on whoever happens to remember.
Who does what
- The Copilot
- Watches payment patterns and flags accounts that are drifting.
- You or your team
- Sets the risk thresholds and picks accounts for personal attention.
Signals worth watching
A customer who normally pays in 30 days now takes 45. An invoice query goes unanswered. The accounts contact changes. A purchase order number is missing.
Get the checklist for this step
Enter your email and we'll send the Signal checklist when it's ready.
Go deeper on Signal
The SETTLE Method course has a full module on Signal, plus the other five steps, with checklists and scripts. One payment of $199 AUD, lifetime access.